Frequently Asked Questions
Everything you need to know about your Mint & Lily experience.
How long will it take to receive my order?
Standard shipping typically takes 5-8 business days for domestic orders. If you have ordered a personalized or custom-engraved piece, please allow an additional 3-5 business days for production before shipment.
What materials are used in your jewelry?
Our jewelry is crafted from high-quality, hypoallergenic materials including 18K gold-plated stainless steel, sterling silver, and rose gold finishes. All pieces are lead and nickel-free to ensure they are safe for sensitive skin.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original condition. Please note that custom-made and personalized jewelry pieces are final sale and cannot be returned unless there is a manufacturing defect.
How should I care for my Mint & Lily jewelry?
To maintain the shine of your pieces, we recommend avoiding contact with water, perfumes, and lotions. Store your jewelry in a cool, dry place and clean gently with a soft microfiber cloth.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times and costs vary by location and will be calculated at checkout. Please be aware that customers are responsible for any local customs duties or taxes.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your delivery's progress.